1. How do I place an order with
Ordering from our website is simple,
you have two options you can either setup an account with us or use Express Checkout.
Order any item on our website by simply clicking the “Buy Now” button on the product page and your purchase process will begin!
We highly recommend that you setup
an account with us so we stay in touch with you about our exclusive online
offers. Setting up an account also enables you to do the following:
· Track your order online.
· Review your purchase history.
· Receive updates on special offers, events, and new products and
· Shop and check out faster on your next visit.
· Retain items in your cart for future purchases
How do I setup an account on www.libertybooks.com?
Setting up an account with us
is easy! Click on the ‘Register’ button on the top menu. Fill out our
registration form (we promise we won’t ask for this information again). Once
registered, you are all set to browse and order on our website.
Also, you also have the option
of registering through your Facebook or Google accounts.
3. How do I sign into my account?
Signing in is simple, click on
the ‘Login’ button on the top menu. Enter your email address and password and
you are good to go.
How do I edit the information in my account?
To edit your account
information, you need to go to your account page by clicking on your name in
the top bar. This will take you to your account profile and allow you to edit
your account information.
5. What are my payment options?
Customer convenience is important to us. We offer the following
payment options on our website:
Draft / Pay Order
Payment Process by Bank Draft / Pay Order:
If you would like to pay through Pay Order or Bank Draft, select
the desired option on the payment page and send us a Bank Draft, Pay Order or
Cheque in Pakistani Rupees equivalent to the total amount of your order. The
Bank Draft/Pay Order should be payable to “Liberty Books (PVT) Ltd” and should
be denominated in Pak rupees to ensure exact payment. Write your e-mail address
and order ID clearly on the back of your Pay Order or Bank Draft to help us
process your order more effectively.
Please be well advised that paying by cheque slows down your order as we do not
process your order until we receive your cheque, and we don't dispatch the order
until the funds are cleared.
After you have fully submitted your order on our website, send your cheque to the
Online Store, Liberty Books (Pvt) Limited
C-16, Sector 31-A, Mehran Town, Korangi Industrial Area, Karachi.
Note: If we do not receive the payment within 15 days, the order will not be
6. How do I review my order?
On the Review page of shopping cart, you'll find a confirm order
tab at Step 6 of your order, including the total amount. Before you submit your
order, you will also have the chance to change any of the payment information
you have entered so far. Once you are ready, click on "Confirm Order"
to complete the ordering process.
will I know that you have received my order?
Once you place your order, you’ll see an order summary on our
website. You will also receive an order confirmation email from us. This will
include complete order details including an order ID.
8. What happens if an item in
my order is out of stock?
Sometimes items from a specific order run out of stock while we
are processing the order. In this event, you will receive an email and call
from our team notifying you of a delay. If you have other items in your order,
they will be shipped as per schedule. We will continue trying to fulfill your
order as quickly as possible. If the order is still out of stock 30 days after
the first email is sent, you will be asked to approve a 30-Day Order Extension.
If you do not approve the extension, this part of your order will be cancelled
within 24 hours. Remember, you may cancel your order as long as its status is
‘in process’ and has not been dispatched to you.
9. How long does it take to deliver
It takes 3 to 5 business days to deliver an order if the
ordered product is readily available in our warehouse.
10. Does Libertybooks.com offer
any gift services?
Yes, we offer several different gift options! You can choose to
pay from and ship to a different address anywhere in Pakistan (with special
gift wrapping options).
Visit our Related Gifts section for a range of book gift ideas here: http://libertybooks.com/index.php?route=product/category&path=472_473
You can also choose to send an online gift card to your
loved ones so they can order a book of their choosing here: (add link)
11. How do I contact Liberty Books?
You can find details about our Online and Retail stores here:
12. Are there any
additional charges for home delivery?
We provide Free Home Delivery across Pakistan.
13. Do you deliver books
No, we do not deliver books outside Pakistan at the moment.
14. What will happen if I check
the “Notify me when the book will be in stock” option?
Checking this option will enable you to receive an email alert as
soon as the book is available again.
15. What are gift vouchers and
how do I redeem them?
Online gift vouchers are issued to customers under three
a) In the form of an online Liberty Books Gift Card
b) As a promotional giveaway
c) To be used as refunds against a paid transaction
These vouchers enable you to purchase books against a certain amount without making
any payments. For instance, a voucher worth Rs.500 will allow you to buy books
against the total value of Rs.500. You can purchase more than the allocated
amount in the same transaction but you will need to pay for the additional cost
(the mode of payment is purely your choice). These vouchers are for one time
use and can be redeemed within a period of 3 months of their issue date.
16. What should I do, if I want to
hold my order for a while or give any special instructions regarding my order?
In case you want to give any special instructions regarding
your order, (for example, holding your order) you can always call our helpline
021-111-117-323 (09:00AM to 05:00PM Mon to Fri and 09:00AM to 02:00PMSat). We
will try our best to accommodate your requests.
PS: We can hold a book for you for a maximum of 7working
days. (Subject to availability in stock)
17. How do I cancel an order or return
Kindly check our ‘Return and Exchange Policy” on the
Returns and Exchange Policy
Important information for the customers buying books from our
keep your mobile devices on, especially on the expected days of order delivery
as our courier service has to contact you to confirm your address. This will
ensure timely delivery of your order.
case of delay, customers ordering outside Karachi may contact our courier
service “Blue-Ex” on 0213-4327914-6.Kindly use the consignment number, which is
mentioned in the email sent to you when your order is dispatched.