1. How do I place an order with
Ordering from our website is
simple, you have two options you can either setup an account with us or use
Express Checkout. Order any item on our website by simply clicking the “Buy Now” button on the product page and your purchase process will begin!
We highly recommend that you
setup an account with us so we stay in touch with you about our exclusive
online offers. Setting up an account also enables you to do the following:
Track your order online.
Review your purchase history.
Receive updates on special
offers, events, and new products and services.
Shop and check out faster on
your next visit.
Retain items in your cart for
2. How do I setup an account on
Setting up an account with us
is easy! Click on the ‘Register’ button on the top menu. Fill out our
registration form (we promise we won’t ask for this information again). Once
registered, you are all set to browse and order on our website.
Also, you also have the option
of registering through your Facebook or Google accounts.
3. How do I sign into my account?
Signing in is simple, click on
the ‘Login’ button on the top menu. Enter your email address and password and
you are good to go.
4. How do I edit the
information in my account?
To edit your account
information, you need to go to your account page by clicking on your name in
the top bar. This will take you to your account profile and allow you to
edit your account information.
5. What are my payment options?
Customer convenience is important to us. We offer the following
payment options on our website:
Cash on Delivery
Bank Draft / Pay Order
Easypaisa / Mobicash
Payment Process by Bank Draft /
If you would like to pay
through Pay Order or Bank Draft, select the desired option on the payment page
and send us a Bank Draft, Pay Order or Cheque in Pakistani Rupees equivalent to
the total amount of your order. The Bank Draft/Pay Order should be payable to
“Liberty Books (PVT) Ltd” and should be denominated in Pak rupees to ensure
exact payment. Write your e-mail address and order ID clearly on the back of
your Pay Order or Bank Draft to help us process your order more effectively.
Please be well advised that paying by cheque slows down your order as we do not
process your order until we receive your cheque, and we don't dispatch the
order until the funds are cleared.
After you have fully submitted your order on our website, send your cheque to
the following address:
Online Store, Liberty Books (Pvt) Limited
C-16, Sector 31-A, Mehran Town, Korangi Industrial Area, Karachi.
Note: If we do not receive the payment within 15 days, the order will not be
6. How do I review my order?
On the Review page of shopping
cart, you'll find a confirm order tab at Step 6 of your order, including the
total amount. Before you submit your order, you will also have the chance to
change any of the payment information you have entered so far. Once you are
ready, click on "Confirm Order" to complete the ordering process.
7. How will I know that you have received my order?
Once you place your order, you’ll see an order summary on our
website. You will also receive an order confirmation email from us. This will
include complete order details including an order ID.
8. What happens if an item in
my order is out of stock?
Sometimes items from a specific
order run out of stock while we are processing the order. In this event, you
will receive an email and call from our team notifying you of a delay. If you
have other items in your order, they will be shipped as per schedule. We will
continue trying to fulfill your order as quickly as possible. If the order is
still out of stock 30 days after the first email is sent, you will be asked to
approve a 30-Day Order Extension. If you do not approve the extension, this
part of your order will be cancelled within 24 hours. Remember, you may cancel
your order as long as its status is ‘in process’ and has not been dispatched to
9. How long does it
take to deliver an order?
It takes 3 to 5
business days to deliver an order if the ordered product is readily available
in our warehouse.
10. Does Libertybooks.com offer
any gift services?
Yes, we offer several different
gift options! You can choose to pay from and ship to a different address
anywhere in Pakistan (with special gift wrapping options).
Visit our Related Gifts section
for a range of book gift ideas here: http://libertybooks.com/index.php?route=product/category&path=472_473
You can also choose to
send an online gift card to your loved ones so they can order a book of their
choosing here: (add link)
11. How do I contact Liberty
You can find details about our
Online and Retail stores here:
12. Are there any
additional charges for home delivery?
We provide Free Home Delivery across Pakistan.
13. Do you deliver books
No, we do not deliver books
outside Pakistan at the moment.
14. What will happen if I check
the “Notify me when the book will be in stock” option?
Checking this option will
enable you to receive an email alert as soon as the book is available again.
15. What are gift vouchers and
how do I redeem them?
Online gift vouchers are issued
to customers under three conditions:
a) In the form of an online Liberty Books Gift Card
b) As a promotional giveaway
c) To be used as refunds against a paid transaction
These vouchers enable you to purchase books against a certain amount without
making any payments. For instance, a voucher worth Rs.500 will allow you to buy
books against the total value of Rs.500. You can purchase more than the
allocated amount in the same transaction but you will need to pay for the
additional cost (the mode of payment is purely your choice). These vouchers are
for one time use and can be redeemed within a period of 3 months of their issue
16. What should I do,
if I want to hold my order for a while or give any special instructions
regarding my order?
In case you want to
give any special instructions regarding your order, (for example, holding your
order) you can always call our helpline 021-111-117-323 (09:00AM to 05:00PM Mon
to Fri and 09:00AM to 02:00PMSat). We will try our best to accommodate your
PS: We can hold a book
for you for a maximum of 7working days. (Subject to availability in stock)
17. How do I cancel an
order or return an item?
Kindly check our
‘Return and Exchange Policy” on the following link:
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