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Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
| Publication Date: | 01/09/1990 |
| Number of Pages: | 584 |
| Binding: | Paper Back |
| ISBN: | RP9780452264939 |
| Categories: | RP - Current Affairs Books starting from Rs.100 |
