Moments of Truth
By: Jan Carlzon
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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Publication Date:
15/02/1998
Number of Pages::
160
Binding:
Paper Back
ISBN:
9780062312860
Publisher Date:
15/02/1998
Number of Pages::
160
Binding:
Paper Back
ISBN:
9780062312860
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.