Effective communication in Business English VIVA Business Communication Skills provides students with the skills they need to communicate effectively and confidently in English, in a variety of business contexts. The series adopts a learner-centered and highly practical approach, helping students to develop the key communication and language skills essential for today s international business environment. Each title in the series consists of a book and audio CD, designed for students with a pre-intermediate or intermediate level of English The content and examples are up-to-date and very relevant to anyone working or planning to work internationally. The series can be used either in class or for self-study Features of the series include Individual needs analysis and learning journal Awareness-raising activities Extensive personalised exercises Tips for effective performance in business Helpful suggestions for language study Regular language reference and review sections Photocopiable resources for further practice An integrated audio CD Full audio script and answer key Telephoning aims to help you develop the skills and the language you need to deal effectively with business telephone calls in English including mobile telephones and conference calls. Telephoning consists of six core units, each containing Context-to raise awareness of the skills and issues involved in making and receiving telephone calls, and to introduce different strategies for developing these skills Presentation and Practice-of core language (vocabulary, functional phrases and pronunciation) linked to these skills Tips (cultural or language related) - on how to be more effective on the telephone Consolidation-to allow you to apply what you have learned to your own work situation Reference-useful phrases and vocabulary related to each unit. Review - study suggestions and further practice (ideal for homework/self-study) The book also contains Needs analysis. This encourages you to consider what you need to focus on in order to get the most out of the book and your learning. Learning journal. This provides the opportunity to reflect and personalize what you have studied in the book. Resources section. This provides additional material such as photocopiable frameworks and cards Answer key. This is incorporates additional tips and is designed to enable you to work either alone or with a teacher. Transcripts These detail the content of the accompanying CD.