From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today. · “Provide anonymous feedback.” · “Hire smart people.” · “Hold people accountable.” These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now.