Customer Loyalty Guaranteed

Customer Loyalty Guaranteed

Customer Loyalty Guaranteed

By: Chip R. Bell


Publication Date:
Nov, 01 2007
Binding:
Paper Back
Availability :
Out of Stock
  • Rs 650.00

  • Ex Tax :Rs 650.00
  • Price in loyalty points :618

Due to constant currency fluctuation, prices are subject to change with or without notice.

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Although more products and services are available than ever before, companies are still sending out the wrong message by giving their customers boring, apathetic, impatient, and uninspired service, when an organisation's commercial success is incumbent upon making customers feel valued."Customer Loyalty Guaranteed" shows leaders at all levels how to awaken the "spirit to serve" in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.Customer service gurus Chip Bell and John Patterson provide fresh concepts on how organisations must deal with today's "new" customer, and show companies how to infuse their organisations with passion that customers will connect to.