Processing Order Please Wait

Once the process is finished,
you will be automatically
redirected to the order confirmation page.

SUMMER SAVING! Get EXTRA 10% OFF on All Orders PKR 5000 and above

Use Promo Code: SUMMER10

cart-icon

Stop Listening to the Customer - Try Hearing Your Brand Instead

Stop Listening to the Customer - Try Hearing Your Brand Instead

Stop Listening to the Customer - Try Hearing Your Brand Instead

By: Adam Ferrier


Publication Date:
Feb, 03 2020
Binding:
Paper Back
Availability :
In Stock
  • Rs 4,225.50

  • Rs 4,695.00
  • Ex Tax :Rs 4,225.50
  • Price in loyalty points :4226

You saved Rs 469.50.

Due to constant currency fluctuation, prices are subject to change with or without notice.

Read More Details

Don't let the customer get between you and building a strong valued brand

If you want to stand out from the crowd, develop a clear and consistent brand voice, and ultimately build a fruitful business – listen to your brand. Stop Listening to the Customer offers insights into how consumers are driving homogeneity in brands and shares the proven strategies you can implement to amplify your own position in the world.

The customer is not always right. In fact, our obsession with the customer risks devaluing brands by making them generic and forgettable. Brands have become too consumer-led, where they are driven by journey-mapping, customer-centric design, and an excessive focus on consumer-driven data. Instead try redressing the balance, and be brand-led, where brands and businesses can truly become unique, interesting and highly profitable.

Multi-award-winning brand strategist and consumer psychologist Adam Ferrier shares his contrary approach to building a strong brand in Stop Listening to the Customer. Backed by science, real-world examples and extensive industry experience, Ferrier explores the dangers of listening to the consumer too much, shares lessons from successful businesses who prioritise their brand, and reveals the brand-building secrets of their success. With insights from Jules Lund, Lisa Ronson, John Newcomb, Rory Sutherland, and many more, this invaluable book will enable you to:

  • Avoid the pitfalls of drowning in customer data
  • Establish a strong, brand-led business
  • Develop a unique brand by embracing and leveraging your weaknesses
  • Define your brand
  • Get your customers to invest into you

Stop Listening to the Customer is ideal for those looking to grow their brands and businesses by defeating consumer-driven mediocrity, standing out from the crowd, and listening their own brand.