The Service Edge: 101 Companies That Profit from Customer Care Paperback – September 1, 1990
The Service Edge: 101 Companies That Profit from Customer Care Paperback – September 1, 1990
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Publication Date:
Sep, 01 1990
Binding:
Paper Back
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Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.