HBR Guide to Dealing with Conflict By : Amy Gallo

HBR Guide to Dealing with Conflict
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  • Author: Amy Gallo
    Publication Date: 04/04/2017
    Binding: Paperback
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Learn to assess the situation, manage your emotions, and move on.

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.

How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. 

Book Details

Number of Pages: 192 Pages
Bar Code: 9781633692152
Publisher: Harvard Business Review Press

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