Change is the name of the game in the complex business climate you face today. Successfully moving through change initiatives requires new skills. Flagello marries the concepts of change with emotional intelligence to offer you an easy to follow formula for success in the new economy. Executives, managers, supervisors, leaders, and knowledge-workers will learn how to leverage key emotional change skills into high powered change intelligence drivers that lead to outstanding personal and professional performance results. This title presents the three fundamental principles of Change Intelligence and how to apply these principles in key areas of the workplace: engaging employees, communications, leadership development and customer service. Your results - more effective outcomes generated with less struggle. And as the line between your work and your personal life continue to overlap more and more, embracing Change Intelligence principles enables you to balance these important life arenas.