Author Information:

David Freemantle is a well-known author and speaker on people management and customer service. He wrote his first book, Superboss, in 1984 - recently re-endorsed by Management Today as "jargon free and a wealth of practical and inspiring advice." Following a successful career which culminated in a board appointment with a major airline; this rapidly became a bestseller, and featured in the Business Book Bestseller Lists. Since then he has written a number of other bestselling books that have been published in 14 languages, including his What Customers Like About You (also from Nicholas Brealey Publishing) which has sold more than 10,000 copies.