Save 43.90%

By Carl Sewell

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years..

Published Date: 06/11/2002 Format: PaperBack ISBN: 0-385-50445-4 Publisher: Currency Rating: Retail price: US Dollar $ 14.95 (Rs. 1,069.52) Our price: Rs. 600.00 You Save: Rs. 469.52 Reviews: 0 reivew(s).

Add to Wish List Tell a Friend Write a Review