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Hug Your People: Hire, Inspire, and Recognize Your Employees to Achieve Remarkable Results
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Hug Your People: Hire, Inspire, and Recognize Your Employees to Achieve Remarkable Results
By
Jack Mitchell
Giving great personalised customer service has always been the foremost goal of any company worth its salt, but one thing that is often overlooked is that this service can only be truely delivered if managers treat their own staff right too. Hug Your People expounds Mitchell's proven success in treating his people right (some of his workers have stayed with the company for over 40 years), and shares the secrets for creating happy employees.
Explains how to improve customer service by taking care of one's employees, counseling business leaders on the principles of imparting kindness, trust, and pride in a working force to enable greater productivity and loyalty.
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