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Total Quality Management (third edition)
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Total Quality Management (third edition)
By
Dale H. Besterfield
This book provides a fundamental, yet comprehensive coverage of total quality management. It is divided into two parts. Part I covers principles and practices, and Part II covers tools and techniques.
Some of the features of this text include:
Practical state-of-the-art approach
Figures and tables that help clarify and reinforce the concepts presented
Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables.
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