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The Concise: Guide To Telephone Tactics
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The Concise: Guide To Telephone Tactics
By
Graham Roberts-phelps
Here Is everything you will ever need to know about turning the telephone into a truly effective business ally. A goldmine of information, tips and techniques, Concise Telephone Tactics is packed with examples, action-points, checklists, self-assessments and summaries.
Three Comprehensive Section Include:
. Create a positive impression and establish rapport.
. Mastering helpful words and phrases.
. Structure your call.
. Gather information.
. Deflect customer anger, turn problems into opportunities.
. Be assertive, not aggressive.
. Planning and Preparations.
. Warm calling- a three step method to increase your sales.
. Ten top tips for securing appointments.
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