By Becki Hack

As one of the titles in the American Productivity & Quality Center’s Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.

Published Date: 28/06/2006 Format: PaperBack ISBN: 0-07-060119-4 Publisher: Tata Mcgraw-hill Rating: Retail price: Indian Rs. 150.00 (Rs. 300.00) Our price: Rs. 250.00 You Save: Rs. 50.00 Reviews: 0 reivew(s).

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