By Ken Blanchard, Sheldon Bowles

The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula: First, decide on a vision-a level of service that perfectly reflects what you want to give customers. Second, discover the specific needs and expectations of your customers and weave them into your vision of how to serve them. Third, deliver your vision a step at a time, being absolutely consistent before stepping up the service to the next level.

Format: CD Case ISBN: 0-7393-0953-6 Publisher: Random House Rating: Retail price: US Dollar $ 15.00 (Rs. 1,073.10) Our price: Rs. 750.00 You Save: Rs. 323.10 Reviews: 0 reivew(s).

Add to Wish List Tell a Friend Write a Review