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Getting to Yes: How To Negotiate Agreement Without Giving In (Audio Cassette)
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Getting to Yes: How To Negotiate Agreement Without Giving In (Audio Cassette)
By
Roger Fisher, William Ury & Bruce Patton
It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict -- whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of Harvard Negotiation Project, a group that deal continually with all levels of negotiations and conflict resolutions from domestic to business to international, Getting to Yes tells you how to:
· Separate the people from the problem
· Focus on interests, not positions
· Work together to create opinions that will satisfy both parties
· negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to "dirty tricks"
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